MSS's end-to-end eCommerce solution supports your customers' needs before and after the sale.

Email Support

Phone Support

Order Processing

Smiling call center employee during a telephone conversation

At MSS Fulfillment, we pride ourselves on providing you and your customers with outstanding service and support. Order Receipt, Order Fulfillment, Product Fulfillment, Shipping, or Packing issues; our Customer Care Professionals stand ready to provide you with a timely, thorough and well researched response to any questions or concerns you may have.

Our full-service call center is a team of experienced customer service and sales representatives that take the time to learn your business inside and out. Well-earned institutional knowledge empowers our representatives to go the extra mile, making sure your brand and reputation are maintained.

MSS Customer Service Solutions:

  • Inbound Customer Service
  • Inbound Order Taking
  • Email, Fax and Mail Order Entry
  • Outbound Customer Service
  • Mail and Email Correspondence
  • Order Status, Shipment Tracking, and Claims
  • Chargeback Investigations and Reconciliation
  • Order Processing
  • Consumer Questions
  • Sales Assistance
  • Multilingual Capabilities
  • Product Rollouts
  • Complaint Management
  • Product Upgrades
  • Product Recalls
  • Accounts Receivable
  • Inventory Management
  • Container/LTL Booking, Shipping, and Tracking
  • Live Operator
  • Technical Support
  • Returns Management

CALL: 800.474.3928